Covid-19 Virus

Updated 23rd March 2020 – Produced by Waterways Holidays for Boat Operating Companies

On 22nd March 2020, the UK Government issued new advice restricting all travel within the UK to essential journeys in response to the measures to restrict the spread of the Covid-19 virus. As part of this advice, the Government made specific reference to travel to all holiday accommodation (which would include self-drive boats) stating that this is not considered to be essential travel. It is therefore with great sadness but in recognition that the health and well-being of both our guests and team members must take priority, we are temporarily stopping taking any new bookings where the holiday start date is before June 1st 2020.

In addition, for all holidays that have already been booked to start during April and May 2020, we are currently working closely with your boat operator to discuss the option for you to transfer your booking to a later date. Your boat operator will contact you as soon as possible if your holiday is due to commence within this period (April and May). Due to the current very high volume of calls, we would ask if you can kindly only call the operator of your boat (or Waterways Holidays) if you are due to start your holiday within the next 7 days. This will enable all of us to work together to find a suitable solution. You can find the contact details for your boat operator in your booking confirmation. Your holiday hire contract is direct with your operator and is subject to their Booking Terms. Please be assured that we are all working our hardest to find the best solutions for every customer during these unprecedented times.

We thank you for your understanding and we fully appreciate the disappointment that will no doubt be felt by all but we must all play our part in limiting the spread of this virus for the sake of everyone. We hope that you will be able to enjoy your planned holiday as we all come through these extrodinary and challenging times. In the meantime, please stay safe and take care.

To read the full Government advice on travel restrictions related to UK holidays (issued on 22nd March 2020), please see: https://www.gov.uk/government/news/covid-19-essential-travel-guidance?utm_source=38508dca-c5ae-4971-9f8b-3ab8619f94c8&utm_medium=email&utm_campaign=govuk-notifications&utm_content=immediate

Where can I receive more information about Coronavirus?

We would advise you to check the GOV.UK website for the most up-to-date information: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public. As the information is changing on a daily basis, we suggest checking before travelling to receive the latest updates

What measure should I take to protect myself?

1. Wash your hands regularly and thoroughly for at least 20 seconds and use an alcohol based hand sanitiser if soap and water is not available. See https://www.nhs.uk/live-well/healthy-body/best-way-to-your-hands/

2. Maintain good hygiene practices such as using tissues when coughing or sneezing and disposing of the tissue in a bin.

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