Updated 22nd Jan 2021 –
After the first lockdown finished in July, all boat yards we were very busy till the end of the season. Systems we put in place worked well, without too much disruption to customers, who had a great time.
Who can go boating?
We are hard at work servicing and refitting the fleet and will be ready to start again when the canals reopen after their winter maintenance. We do not know what restrictions may still remaining. We shall be open unless legally required to close, while of course following all our Covid-secure practices.
The canals are safe
A boating holiday is an open-air adventure. Our canals and rivers are uncrowded. You share the boat only with your bubble. You can bring food with you, or shop in small shops in small towns, or in supermarkets close to your boat. You do not have to mix with strangers on the towpath any more than if you went out for a walk at home.
Pubs and restaurants (when legally allowed to open) have Covid-secure processes in place. A number also do takeway meals and drinks.
If you are not allowed to travel to us, or accept government advice not to travel, we will offer transfers or refunds, see below.
The government will no doubt continue to revise its advice for all people so follow regulations.
We take every care to clean the boats so that they will be safe for our visitors. The virus does not like soap and water, so thorough cleaning is effective. We put cleaning materials on board, so that you can clean as you wish. If you want to clean anything again, as you get on board, we shall not be in the least offended. Your boat will be fogged with an anti viral mist prior to boarding. At the end of your holiday, please take extra care with cleaning the boat, particularly hard surfaces. We provide bedding, but if you prefer to bring your own, that’s fine – please let us know.
We have redesigned our handover system to preserve social distancing. We will make it as natural as possible. The show round of the boat will be via an ipad and we would encourage you to look at our individual short instruction movies on this website before arrival. Lock instruction may be a mixture. For each of these stages, we should like two of you to view the iPad. This should be the same pair throughout, and we ask them to pass everything they can on to other crew members. For the boat show round and lock instruction, our staff will wear a face covering. On your arrival at the yard all crew members please wear a mask until our staff have finished the runthrough.
If a member of your party shows Coronavirus symptoms during your trip, please follow government advice, and also let us know before you get back to the yard. We will work out with you what to do.
If a local lockdown should be imposed on a town through which you need to pass, we anticipate that you would be permitted to make an orderly exit in oirder to return the boat to base.
We are working closely with colleagues in other firms and with British Marine and Canal & River Trust, and keep up with government advice as it changes.
Peace of mind
We are trying to be fair to you, and from the outset have gone beyond our normal Boat Hire Conditions to give our customers further protection during the pandemic.
Existing and new bookings for 2021
We are (depending on what is happening) delaying collecting the balance from between 1 and 9 weeks before start date. You will be instructed closer to your holiday.
If the epidemic re-strengthens so that it becomes clear that we cannot operate on a given date, we will offer to defer the holiday to later in 2021, or to 2022 – subject to availability. A new date must be set. We would retain the deposit against the future holiday. We will not charge a transfer fee. If the new dates have a different price, we will charge or refund as appropriate.
If moving the holiday isn’t feasible, is that we will cancel and refund what you have paid.
If we can operate but you don’t come
Depending on the reason, we will treat this differently.
1 If we can operate but you cannot come because one of your party contracts the virus or is quarantined or subject to a local lockdown, we will offer to defer, or you can cancel and get a full refund.
2 If we can operate but you choose not to come for another reason, e.g. you prefer not to leave home, or the pubs are limited or shut, then we will defer or cancel and retain your 20% deposit, but not retain or seek any part of the balance as set out in Condition 5.
3 If we can operate but you are unable to take your holiday for a ‘normal’ reason e.g. broken leg, then the normal cancellation procedure in Condition 5 will apply. You may lose part of your balance unless we are able to relet.
We are taking bookings for 2022 as normal. We look forward to seeing you!
If you already have holiday insurance, for example through a credit card or company scheme, then we would ask you first to claim through that insurance, before asking us to refund any shortfall. We do not provide or sell cancellation insurance.